Have you considered changing your IT Support provider?
IT is essential in any business there for it is paramount that any problems are fixed quickly and efficiently. Technology is constantly changing and evolving, and it can be difficult to ensure that your systems allows you to remain agile and competitive.
Whether you need a complete outsourced IT solution for your entire IT function, a tailored IT managed service for specific parts of your infrastructure or traditional IT support for ad-hoc requirements, we work with you to design a managed service solution which meets your organisation’s needs.
From account management to technical support, we all share the same goal; to provide businesses with an exceptional IT service, whilst at the same time “Keeping IT Simple”.
Are you tired of poor response times?
Because of our comprehensive and customer-centric approach, we are able to offer our customers unbeatable response times. Just ask our existing valued and long-term customers!
One of Arcus Technology’s unique services that differentiates us from our competitors is the way we facilitate the helpdesk calls and do not employ any 1st line or call logging staff. All incoming helpdesk calls are answered directly by our 2nd/3rd line engineers who are there to resolve the issue there and then.
Additionally, our proactive support service gives you the assurance that your organisation’s IT infrastructure receives the required level of support. Built on the strength of our suite of tools and our strong customer service, we respond rapidly to changes in the health of your network and applications, and to your requests for help. In some cases, problems can be avoided before they even happen.