Business IT can get convoluted and messy – so much so that it becomes impossible to manage in-house. We’ve seen this time and time again. That’s why we believe that the best way to serve our customers is by simplifying the entire IT experience. 

Ultimately, IT is there to help your business. But to do that, it should be easy to understand, accessible, and reliable.

By keeping IT simple, we empower our clients to focus on their core business activities without being burdened by troubleshooting and tech maintenance. Here’s our IT process and why it matters to us.

Streamlining your IT infrastructure

Our first step towards simplifying IT is taking a step back to have a look at your system as a whole. When we do this, there’s an all too common problem we see: outdated servers. Your servers are like the brain of your business. If they’ve got problems, these could spread to your whole network, affecting both security and performance. 

We offer a great service to resolve this, known as infrastructure as a service (IaaS). This delivers the functionality of networking and servers over the cloud. The result? A much more secure, easily manageable server infrastructure managed for you offsite. That means no more servers to maintain, and all the complicated management is streamlined. 

We can work with your IT department, or we can be your IT department. That means we can either handle all of this for you, or work with your existing team. Either way it’s easy for you, and you get the peace of mind you need to focus on your business. 

Managed security measures and backup plans

In today’s digital world, the rate of cyber threats has never been higher. Businesses that are not fully protected can make themselves vulnerable to malware, dangerous software, phishing scams, and data thieves. We make it our priority to ensure that our customers have the protection they need. 

We will audit your business and see where you’re vulnerable. Wherever your vulnerabilities may be, we can reduce those risks. From devices to inboxes to your network, we will ensure you’re safe with anti-virus, anti-spam filters and firewalls suited to your business. We can even train your team on spotting phishing threats. 

This gives comprehensive protection across your business, from your technology to your team. And we take it further. If something does go wrong, from a cyber attack to an outage beyond your control, you need measures in place. Working with you, we can create a bespoke disaster recovery and business continuity plan. This will ensure that you’re back up and running as soon as possible. 

Communication and collaboration

For our customers, this is where they really get to enjoy the benefits of IT simplicity. Over the years, you may acquire a range of work tools and platforms that work fine but only work as separate tools. Unified communications has changed all of that.

With the right cloud services, we can bring all of your communications under one roof. You can have all of your voice, video and instant messaging services in one place. You’ll also be able to access them from anywhere, on any device. You can even have them integrated with your CRM and office tools such as Microsoft 365 and Azure, to speed up workflow.

Your productivity will improve with easy access to work tools and file sharing. And you and your team will be able to work from anywhere with ease. 

Maintenance and support when you need it

As an extension of your IT department, it’s important that we’re there when you need us. That’s why we offer first, second and third line IT support. This is a great backup for businesses that lack this resource in-house. You simply use the level of support you need. That’s it. 

Choosing Arcus Technology as an IT partner

Technology can be a minefield. Every business relies on IT, but not every business has the expertise to ensure it’s optimised, and performing to expectations within budget. If it isn’t, the best-case scenario is that it slows you down. Worst case, you could be looking at major vulnerabilities to attack. 

That’s where we come in. We have all the skills to provide a whole range of services, which we tailor to you. And we also know how to simplify it. That’s the point. We make it easy for you.

We hope this sheds some light on the benefits of using a managed service provider like Arcus Technology. We’ll treat your business IT the same way that we would treat our own. With our expertise, your IT infrastructure will be performing at its very best. 

If you are interested in streamlining your business and getting the right support for your IT department, get in touch. Head to our contact page and speak to one of our friendly team.